Your order can be canceled within two hours of completing the payment. When we ship your order you will receive an email confirmation of shipment attached with the tracking number. If the order has been shipped, you cannot cancel the order.
In special cases if the refund of the order amount is approved after shipment, then the value of the shipping fee and the order recovery fee will be deducted from the amount paid. If you want to cancel the request during the period shown above, please contact customer service to complete the cancellation procedures.
Every piece of our collections is manufactured according to the highest quality and standards.
MOH jewelry strives to provide luxury and contemporary designs, as well as quite a unique style. It also values excellence greatly, which is why we’re so committed to providing the best for our clients.
We thrive on using the best materials. We provide pure 925 Sterling Silver 18k gold plated pieces in AAA Swiss Zircon, one of the most luxurious in the market for their resemblance to natural diamonds in terms of size, cut, shine and purity.
In addition to that, we are CCT and SGS certified, ensuring compliance with international quality and health standards, this guarantees that all of our items are lead free and nickel free.
MOH is keen on providing the best shopping experience to its customers. Therefore, customers are entitled to the following:
In the event that the order is canceled by the MOH team or as a result of cancellation request approval (within two hours of order placement), the amount paid will be returned to the customer's account or the customer's credit card. Please note that the refunded amount may take up to a month to show in the card balance.
If the order is completed and shipped and upon receiving the order, customers are entitled to the following:
1. Refund: In case of defective items only (i.e. any piece with factory defect) within 3 days from the date of purchase or receipt of order, provided that:
• Exchange conditions stated in (paragraph 2a) are checked first.
• Defect items are not used and returned in their original conditions at the time of purchase with price stickers, invoices and original packaging.
2. Exchange: In the following cases:
Items with manufacturing defect:
• Repair of defect items;
• If repair is not possible, defect item(s) will be exchanged with a new piece of the same model.
• If the model is out of stock and defect item cannot be repaired, defect item can be exchanged with another model of equal price or higher provided the customer pays the difference.
3. Receipt of wrong/different items (in terms of design or color)
Exchange, if applicable, is valid within 3 days of purchase or receipt of order, provided that:
• Compliance with exchange conditions stated above (in paragraph 2) exists.
• Exchanged items are not used and in their original conditions with price tags and purchase receipt or guarantee card.
Exception: discounted items can only be exchanged without refund if they comply with the provisions stated above in (paragraph 2) within two days only from date of purchase or receipt of order.
MOH team is determined to provide the best services and maintain the safety of our customers. Therefore, given the sensitive nature of MOH products, it should be noted that that refund and exchange are NOT allowed in the following cases:
1. Damaged Items as a result of consumption (other than cases covered by guarantee card).
2. Any item without the original packaging and purchase receipt or guarantee card.
3. Items with manufacturing defects returned after more than 3 days (two days
in case of discounted items).
If there is any difference or ambiguity in meaning between the Arabic and English texts, the Arabic version shall prevail. The provisions of this document shall not conflict with the provisions stated on the invoice or documents provided with any order and are considered complementary.
Thank you for choosing MOH. For suggestions, notes, recommendations and any other questions, please contact us at CustomerService@MohJewelry.com