In the event that a defective product is received, or damaged during the shipping and delivery of the product, the customer has the right to exchange it for a new piece of the same model without additional shipping/delivery fees, in accordance with our exchange and return policy found in the warranty and cancellation page in the footer below. When returning the product for exchange, it must be in its original condition with all complementary packaging and certificates. The policy doesn’t include products damaged due to misuse.
The followings are excluded from the exchange and return policy:
• Discounted goods and goods sold as finale sale.
• Customized/Personalized pieces: All pieces that contain engraved numbers and letters customized at the request of the customer.
Please read these instructions along with the exchange and warranty policy carefully before placing an order.